1. Introduction
These Terms & Conditions (“Terms”) govern your access to and use of Mownii, a U.S.-based global online shopping platform serving customers in supported countries and regions worldwide.
These Terms apply to the Mownii website, mobile applications, account features, purchases, customer-support services, payment functions, digital services, and other services made available through Mownii.
By accessing Mownii, creating an account, placing an order, or otherwise using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and any policies incorporated by reference.
If you do not agree with these Terms, you should not use Mownii.
Nothing in these Terms excludes or limits any mandatory consumer right that cannot lawfully be waived under applicable law.
2. Definitions
For these Terms:
- Mownii, we, us, or our refers to the Mownii platform and the applicable Mownii operating entity responsible for providing the relevant service.
- Platform means the Mownii website, mobile applications, related digital services, and customer-facing features.
- User or Customer means an individual or organization accessing or using Mownii.
- Account means a registered Mownii customer account.
- Supplier, Seller, or Fulfillment Partner means a third party involved in supplying, listing, sourcing, processing, or fulfilling products made available through Mownii.
- Product means a physical or digital item offered through Mownii.
- Order means a request to purchase one or more products through Mownii.
- Order Confirmation means confirmation that Mownii has received or accepted an order, subject to these Terms and applicable law.
- Services means the shopping, account, payment, support, delivery, wallet, and other functionality provided through Mownii.
3. Eligibility
You must have the legal capacity to enter into a binding contract in your jurisdiction to make purchases through Mownii.
If you are under the age at which you may independently enter into a contract, you may use Mownii only with the involvement and authorization of a parent, guardian, or other legally authorized person where permitted by law.
Certain products or services may have additional age or eligibility restrictions.
4. Account Registration
Some Mownii features may be available without registration, while others require an account.
When creating an account, you agree to provide information that is accurate, current, and complete.
You are responsible for:
- Maintaining the security of your account
- Protecting your login credentials
- Keeping your contact information current
- Reviewing activity conducted through your account
- Promptly notifying Mownii if you suspect unauthorized access
You must not allow another person to use your account in a manner that violates these Terms or applicable law.
5. Account Security
Mownii may use security controls such as:
- Authentication
- Sign in with Apple
- Google Sign-In
- Password verification
- Fraud detection
- Session management
- Device or transaction security checks
- Rate limiting
Mownii may temporarily restrict an account where reasonably necessary to investigate suspected fraud, unauthorized access, security incidents, or violations of these Terms.
6. Account Deletion
Customers may delete their Mownii account through the mobile application where this feature is available:
Profile → three-dot menu → Delete Account → Confirm Delete
After successful account deletion:
- Authenticated access is terminated
- Customer-specific session information is cleared
- The customer is returned to Mownii as a guest
- Personal information scheduled for deletion is removed or securely processed for deletion
Certain records may remain where retention is required or permitted by applicable law, including records relating to:
- Completed transactions
- Tax and accounting
- Fraud prevention
- Security
- Legal claims
- Regulatory compliance
Deleting an account does not erase obligations that legally survive account termination.
7. Re-Registration After Account Deletion
Where Mownii permits reuse of an email address associated with a deleted account, a future registration will be treated as a new account.
A new account will not automatically restore:
- Previous profile information
- Wishlist
- Saved addresses
- Wallet/account state
- Previous authentication state
- Other deleted private account information
Certain legally retained transaction or compliance records may remain separate from the new account where required.
8. Product Listings
Mownii aims to provide accurate and useful product information.
Product listings may include information supplied or derived from:
- Mownii
- Suppliers
- Manufacturers
- Fulfillment partners
- Authorized catalogue sources
Information may include:
- Product titles
- Images
- Videos
- Descriptions
- Variants
- Specifications
- Pricing
- Availability
- Shipping information
- Reviews
- Size guides
Mownii may improve, translate, organize, or standardize product information to provide a clearer customer experience.
9. Product Images and Media
Product images, videos, size guides, diagrams, and other media are intended to help customers evaluate products.
Mownii may optimize or standardize product media for presentation, including:
- Image compression
- Background cleanup
- Removal of non-product promotional overlays
- Localization
- Format conversion
- Video optimization
Mownii does not intend to materially alter the identity, quantity, functionality, or characteristics of the actual product through media processing.
Minor differences may occur because of:
- Screen settings
- Lighting
- Manufacturing variations
- Product revisions
- Packaging changes
- Supplier updates
Mandatory rights relating to materially misdescribed goods remain unaffected.
10. Product Information and Artificial Intelligence
Mownii may use automated tools and artificial intelligence for internal product-quality and administrative functions, including:
- Product-title optimization
- Description organization
- Translation
- Search metadata
- SEO
- Product-quality checks
- Media analysis
AI-generated or AI-assisted content is subject to Mownii quality and factual controls.
Mownii’s systems are designed not to invent unsupported claims concerning matters such as:
- Materials
- Dimensions
- Certifications
- Brand
- Warranty
- Country of origin
- Safety
- Compatibility
- Medical claims
- Delivery times
Where product information materially conflicts with mandatory consumer rights, applicable law will prevail.
11. Product Availability
Product availability may change at any time.
A product displayed on Mownii may become unavailable because of:
- Supplier inventory changes
- Fulfillment limitations
- Regulatory restrictions
- Delivery limitations
- Product discontinuation
- Pricing or catalogue corrections
Mownii may remove, update, or temporarily suspend a product listing where reasonably necessary.
12. Global Availability
Mownii is designed to serve supported destinations worldwide.
However, not every product can necessarily be delivered to every country or region.
Product availability may depend on:
- Destination country
- Supplier availability
- Carrier coverage
- Import regulations
- Product restrictions
- Sanctions
- Safety rules
- Customs requirements
The delivery destination selected by the customer is used to determine applicable product and delivery availability.
13. Placing an Order
When you submit an order through Mownii, you are requesting to purchase the selected products subject to:
- Product availability
- Payment authorization
- Delivery eligibility
- Fraud/security checks
- Applicable law
- These Terms
You are responsible for reviewing your order before confirming payment, including:
- Product
- Variant
- Size
- Color
- Quantity
- Delivery address
- Delivery country
- Payment method
14. Contract Formation
The point at which a legally binding sales contract is formed may depend on the transaction structure and applicable law.
An automated acknowledgement that Mownii has received your order does not necessarily mean that the order has been finally accepted.
Where applicable, acceptance may occur when:
- Mownii confirms the order
- Payment is successfully authorized
- Fulfillment is accepted
- The product is dispatched
Nothing in this section overrides mandatory rules governing contract formation in the customer’s jurisdiction.
15. Order Refusal or Cancellation
Mownii may refuse or cancel an order where reasonably necessary, including where:
- A product is unavailable
- Payment fails
- There is a material pricing or listing error
- Delivery cannot legally or operationally be completed
- Fraud or unauthorized activity is reasonably suspected
- The transaction violates applicable law
- A product is restricted
- Technical or fulfillment problems prevent completion
Where Mownii cancels a paid order, an appropriate refund will be provided unless withholding is legally required.
16. Pricing
Prices are displayed in supported currencies based on factors such as:
- Selected market
- Customer location
- Account settings
- Product
- Applicable taxes
- Currency settings
The final price and currency payable will be shown before payment confirmation.
Mownii does not guarantee that every displayed currency conversion will remain unchanged between browsing and checkout.
17. Pricing Errors
Despite reasonable efforts, pricing errors may occasionally occur.
If a material pricing error is identified before fulfillment, Mownii may:
- Contact the customer
- Correct the price
- Offer the customer the opportunity to proceed at the corrected price
- Cancel the order and issue an appropriate refund
Mownii will comply with any mandatory pricing laws applicable to the transaction.
18. Taxes, VAT, GST, Duties, and Other Charges
Depending on the destination, orders may be subject to:
- Sales tax
- VAT
- GST
- Customs duties
- Import taxes
- Brokerage charges
- Other legally required charges
Where Mownii collects applicable taxes or import-related charges during checkout, they will be included or disclosed in the order calculation.
Where such charges are collected directly by customs authorities, carriers, or other authorized parties, customers may be responsible for paying them.
Nothing in these Terms overrides mandatory tax or consumer-protection requirements.
19. Payment Methods
Mownii may support payment methods including:
- Credit or debit cards
- Apple Pay
- PayPal
- Digital wallets
- Mownii Wallet
- Other payment methods made available at checkout
Available payment methods may vary by:
- Country
- Device
- Account
- Currency
- Provider
- Eligibility
20. Payment Processing
Payment transactions may be processed through authorized third-party payment providers.
Mownii may use providers such as:
- Stripe
- Apple Pay
- PayPal
- Other approved payment services
Payment providers may process information according to their own terms, security requirements, and privacy policies.
Mownii does not claim that every part of its own infrastructure is independently PCI DSS certified merely because it uses payment providers that maintain applicable payment-security standards.
21. Payment Authorization
Orders may not proceed unless the applicable payment is successfully authorized.
Where authorization fails, the customer may be asked to:
- Retry
- Choose another payment method
- Contact the payment provider or bank
Mownii may perform reasonable transaction-security checks before fulfillment.
22. Wallet Features
Where Mownii provides wallet or account-balance functionality, separate rules may apply to:
- Adding funds
- Wallet transactions
- Refunds
- Credits
- Promotional balances
- Eligible payment methods
Wallet funds do not constitute a bank deposit unless explicitly stated and legally structured as such.
Mownii Wallet functionality is intended primarily to support transactions and account features within Mownii.
23. Shipping and Delivery
Shipping and delivery are governed by Mownii’s Global Shipping Policy.
Delivery estimates may vary according to:
- Product
- Destination
- Fulfillment location
- Carrier
- Customs
- Logistics conditions
Estimated delivery dates are not guaranteed unless expressly stated or required by law.
24. Delivery Address
Customers are responsible for providing complete and accurate delivery information.
Mownii may attempt to assist with corrections before fulfillment, but changes may not be possible after an order has been dispatched.
Reasonable costs caused by customer-provided incorrect or incomplete addresses may be recoverable where legally permitted.
25. Risk of Loss
Risk of loss will transfer in accordance with applicable law.
Where consumer law provides that risk remains with the seller until the customer or an authorized recipient physically receives the goods, that mandatory rule will apply.
These Terms do not attempt to transfer delivery risk earlier than permitted by law.
26. Cancellation
Order cancellation is governed by Mownii’s Global Cancellation Policy.
Customers should request cancellation as soon as possible.
Cancellation may no longer be possible once an order has entered irreversible fulfillment or shipment.
Mandatory statutory cancellation and withdrawal rights remain unaffected.
27. Returns and Exchanges
Returns and exchanges are governed by Mownii’s Global Return & Exchange Policy.
Eligible products may generally be returned under Mownii’s standard return framework, subject to:
- Product condition
- Return eligibility
- Applicable exclusions
- Mandatory consumer rights
28. Refunds
Refunds are governed by Mownii’s Global Refund Policy.
Approved refunds will generally be returned to the original payment method unless:
- The method cannot receive the refund
- Applicable law requires another method
- The customer voluntarily agrees to another lawful method
Customers will not be forced to accept store credit where mandatory law requires a monetary refund.
29. Statutory Withdrawal Rights
Customers in certain jurisdictions, including parts of Europe and other regions, may have statutory cooling-off or withdrawal rights for eligible distance purchases.
Where those rights apply, they operate independently from Mownii’s voluntary cancellation or return processes.
Mandatory local rights prevail over conflicting contractual provisions.
30. Product Conformity and Warranty Rights
Nothing in these Terms limits statutory rights where goods:
- Are defective
- Are unsafe
- Are materially misdescribed
- Do not conform to the contract
- Are not fit for their ordinary or agreed purpose
- Fail mandatory consumer guarantees
Such rights may continue beyond Mownii’s voluntary return period.
31. Product Safety
Mownii may remove, restrict, recall, or suspend products where safety or regulatory concerns arise.
Where a product is subject to a recall or safety notice, Mownii may provide:
- Return instructions
- Refund
- Replacement
- Disposal instructions
- Other required remedy
Customers should follow official safety instructions.
32. Suppliers and Fulfillment Partners
Mownii may work with third-party suppliers, manufacturers, warehouses, and fulfillment partners.
Those parties may be responsible for activities such as:
- Product supply
- Product information
- Inventory
- Packaging
- Fulfillment
- Returns
- Logistics
Mownii may impose contractual and quality requirements on suppliers and may restrict or remove suppliers that fail to meet applicable standards.
33. Supplier Compliance
Suppliers and partners are expected to comply with applicable requirements relating to:
- Product authenticity
- Product safety
- Product description accuracy
- Intellectual property
- Regulatory requirements
- Consumer rights
- Fulfillment
- Returns and refunds
Mownii may investigate or remove products and suppliers where concerns arise.
34. Reviews and Customer Content
Where Mownii permits customers to submit reviews, images, ratings, comments, or other content, customers must ensure that their submissions are:
- Lawful
- Relevant
- Truthful to the best of their knowledge
- Not fraudulent
- Not abusive
- Not malicious
- Not infringing third-party rights
Customers should not include sensitive personal information in publicly visible content.
35. License to Submitted Content
Where you submit content intended for publication on Mownii, you grant Mownii a non-exclusive, worldwide, royalty-free license to host, reproduce, display, format, and distribute that content for purposes related to operating, promoting, and improving Mownii, subject to applicable law and privacy rights.
You retain ownership of rights you lawfully hold in your submitted content.
36. Content Moderation
Mownii may remove, restrict, or decline to publish customer content that:
- Violates law
- Contains fraud
- Is abusive
- Infringes intellectual property
- Contains personal information improperly
- Is irrelevant or misleading
- Violates these Terms
Moderation decisions will not be used to improperly suppress lawful consumer complaints or statutory rights.
37. User Conduct
You must not:
- Use Mownii for unlawful purposes
- Commit fraud
- Attempt unauthorized access
- Interfere with Mownii systems
- Introduce malware
- Scrape or harvest data in violation of law or technical restrictions
- Circumvent security controls
- Abuse promotions
- Manipulate reviews
- Use stolen payment information
- Impersonate another person
- Infringe intellectual-property rights
- Harass customers, staff, suppliers, or other users
38. Automated Access
Automated access, scraping, crawling, data extraction, or use of bots may be restricted where it:
- Violates law
- Circumvents technical controls
- Impairs service performance
- Copies protected content without authorization
- Creates security risks
Nothing in this section restricts lawful search-engine indexing or rights that cannot legally be excluded.
39. Intellectual Property
Mownii and its licensors retain rights in applicable:
- Trademarks
- Logos
- Software
- Interface designs
- Original graphics
- Original written content
- Databases
- Platform functionality
Third-party product content may remain owned by or licensed from suppliers, manufacturers, brands, or other rights holders.
40. Permitted Use
Mownii grants users a limited, personal, non-exclusive, non-transferable right to access and use the Platform for lawful shopping and account-related purposes.
This does not grant ownership of Mownii intellectual property.
41. Prohibited Intellectual Property Use
Unless authorized or legally permitted, users may not:
- Reproduce protected Mownii content commercially
- Misuse Mownii trademarks
- Reverse engineer protected software where prohibited
- Remove rights notices
- Claim ownership of third-party or Mownii content
42. Intellectual Property Complaints
Rights holders who believe content on Mownii infringes their rights may contact Mownii through the appropriate support or legal channel.
Mownii may request reasonable information necessary to evaluate the complaint and may remove or restrict content where appropriate.
43. Privacy
Mownii processes personal information in accordance with the Mownii Global Privacy Policy and applicable privacy law.
Customers should review the Privacy Policy for information about:
- Data collection
- Processing
- Sharing
- Retention
- International transfers
- Account deletion
- Privacy rights
44. Cookies and Similar Technologies
Mownii may use cookies, SDKs, local storage, and similar technologies for:
- Authentication
- Cart functionality
- Preferences
- Security
- Analytics
- Performance
- Fraud prevention
Where required, Mownii will provide applicable cookie choices or consent mechanisms.
45. Third-Party Services
Mownii may integrate with third-party providers, including:
- Payment providers
- Authentication services
- Logistics providers
- Suppliers
- Cloud infrastructure
- Media storage
- Analytics
- Customer support tools
Third-party services may be subject to their own terms and privacy policies.
46. Service Availability
Mownii aims to provide reliable service but does not guarantee uninterrupted availability.
The Platform may occasionally be unavailable because of:
- Maintenance
- Updates
- Network failures
- Security incidents
- Third-party outages
- Infrastructure problems
- Force majeure events
Mownii will make reasonable efforts to restore services.
47. Platform Changes
Mownii may modify, improve, add, suspend, or discontinue features where reasonably necessary.
Where a material change affects an existing paid obligation or mandatory consumer right, Mownii will comply with applicable notice and consumer-protection requirements.
48. Fraud Prevention
Mownii may use reasonable fraud-prevention controls to protect customers, payment providers, suppliers, and the Platform.
This may include reviewing:
- Transactions
- Account activity
- Payment attempts
- Return patterns
- Security signals
Fraud controls will not be used to improperly deny lawful consumer rights.
49. Account Suspension or Restriction
Mownii may restrict or suspend an account where reasonably necessary due to:
- Fraud
- Security compromise
- Serious policy abuse
- Unlawful conduct
- Payment abuse
- Repeated misuse
- Material breach of these Terms
Where appropriate and legally required, the customer may receive information about the action or an opportunity to contact Support.
50. Termination
Customers may stop using Mownii and may delete their account where available.
Mownii may terminate access for material violations of these Terms where legally permitted.
Provisions that by their nature should survive termination may continue, including those relating to:
- Payment obligations
- Legal claims
- Intellectual property
- Privacy and legally required retention
- Liability
- Dispute resolution
51. Disclaimer of Warranties
To the maximum extent permitted by applicable law, Mownii provides the Platform on an “as available” basis and does not guarantee that:
- The Platform will always be uninterrupted
- All technical errors will be absent
- Every third-party service will always remain available
However, nothing in these Terms excludes mandatory warranties, statutory guarantees, product-conformity obligations, or consumer rights that cannot legally be excluded.
52. Limitation of Liability
To the maximum extent permitted by applicable law, Mownii will not be liable for indirect, incidental, special, exemplary, or consequential losses where such exclusions are lawful.
Any limitation of liability must be interpreted subject to mandatory law.
Nothing in these Terms excludes or limits liability where exclusion is prohibited, including where applicable for:
- Fraud
- Fraudulent misrepresentation
- Intentional misconduct
- Gross negligence where legally non-excludable
- Death or personal injury caused by negligence where liability cannot be excluded
- Mandatory product liability
- Non-waivable consumer rights
53. Third-Party Products
To the extent permitted by law, third-party suppliers may bear responsibility for product manufacturing, specifications, safety, conformity, or other matters within their control.
However, Mownii will not use third-party supplier involvement to avoid obligations that applicable consumer law places directly on Mownii.
54. Indemnification
To the extent permitted by applicable law, users agree to indemnify Mownii against reasonable losses resulting directly from their:
- Fraud
- Deliberate misuse
- Unlawful activity
- Infringement of third-party rights
- Material breach of these Terms
This indemnification provision does not apply where prohibited by consumer law and is not intended to shift Mownii’s own legal responsibilities to consumers.
55. Force Majeure
Mownii will not be responsible for delay or failure caused by events beyond its reasonable control where applicable law permits, including:
- Natural disasters
- Severe weather
- War
- Civil disturbance
- Government actions
- Border closures
- Labor disputes
- Transportation disruption
- Major infrastructure outages
- Public health emergencies
- Cyber incidents affecting critical third parties
Mandatory customer remedies remain available where required by law.
56. Electronic Communications
By using Mownii, you agree that Mownii may provide service-related communications electronically where permitted, including through:
- Email
- Mobile app
- Account notifications
- Push notifications
- Website notices
Certain legally required communications may be provided using methods required by applicable law.
57. Marketing Communications
Marketing communications will be sent in accordance with applicable consent and opt-out requirements.
Customers may unsubscribe from marketing communications using available methods.
Service-related messages necessary for transactions, security, or account administration may still be sent.
58. Export Controls and Sanctions
Customers must not use Mownii in violation of applicable:
- Export controls
- Trade restrictions
- Economic sanctions
- Import restrictions
Mownii may refuse transactions that would violate applicable legal restrictions.
59. Governing Law
Because Mownii is U.S.-based and operates internationally, governing-law rules may differ depending on:
- Customer location
- Applicable operating entity
- Transaction
- Mandatory consumer law
Unless otherwise required by applicable law or specified in transaction-specific terms, these Terms will be governed by the laws applicable to the Mownii entity responsible for the relevant service.
For U.S.-based operations, applicable U.S. federal law and the law of the relevant state may apply as provided in the applicable legal/business information.
Nothing in this section deprives consumers of mandatory protections granted by the laws of their habitual residence where those protections cannot legally be waived.
60. Jurisdiction and Dispute Resolution
Any dispute will be handled in accordance with applicable law and any legally valid dispute-resolution provisions applicable to the transaction.
Consumers may retain the right to bring claims before courts or consumer-dispute bodies available under mandatory local law.
These Terms do not impose Luxembourg courts as the exclusive forum for all global customers.
61. Informal Resolution
Before commencing formal proceedings, customers are encouraged to contact Mownii Support so that concerns can be investigated and, where possible, resolved efficiently.
This does not prevent a customer from exercising any legal right to seek regulatory, judicial, payment-provider, or other remedies.
62. U.S. Consumer Rights
Customers in the United States may have rights under federal and state law.
Nothing in these Terms limits rights that cannot legally be waived.
Any state-specific requirements will apply where relevant.
63. European Consumer Rights
Customers in the European Union, EEA, United Kingdom, and other applicable jurisdictions may have mandatory rights relating to:
- Distance contracts
- Withdrawal
- Product conformity
- Refunds
- Delivery
- Unfair contract terms
- Consumer guarantees
Those mandatory protections remain unaffected by these Terms.
64. Other International Consumer Rights
Customers in other jurisdictions may have additional statutory rights concerning:
- Purchases
- Refunds
- Returns
- Product warranties
- Privacy
- Electronic transactions
- Consumer guarantees
Applicable mandatory local law will prevail where it conflicts with these Terms.
65. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain effective to the extent permitted by law.
The invalid provision should be interpreted or modified only to the minimum extent necessary to make it lawful where permitted.
66. No Waiver
If Mownii does not immediately enforce a provision of these Terms, that does not mean Mownii permanently waives the right to enforce it later.
67. Assignment
Mownii may assign or transfer its rights or obligations as part of:
- Corporate restructuring
- Merger
- Acquisition
- Asset transfer
- Financing
- Business reorganization
where permitted by law.
Any transfer will remain subject to applicable consumer and privacy protections.
Customers may not transfer their account or contractual rights where prohibited by these Terms or applicable law, except where the law provides otherwise.
68. Entire Agreement
These Terms, together with applicable policies and transaction-specific information, form the agreement governing use of Mownii.
Relevant incorporated policies include:
- Global Privacy Policy
- Global Shipping Policy
- Global Cancellation Policy
- Global Return & Exchange Policy
- Global Refund Policy
- Data Deletion Policy
- Cookie Policy where applicable
69. Changes to These Terms
Mownii may update these Terms from time to time to reflect:
- Changes in services
- New features
- Operational changes
- Regulatory requirements
- Security improvements
- Changes in supported markets
The current version will be published through the Mownii website and/or mobile application.
Material changes will apply prospectively where required by law.
Where required, Mownii will provide notice or obtain consent before material changes become effective.
70. Contact Information
For questions about these Terms, orders, accounts, or Mownii services, customers may contact Mownii through its official support channels.
Mownii
Email: support@mownii.com
General enquiries: info@mownii.com
Additional company and legal contact information may be provided on the official Mownii website as required by applicable law.
