English
French
German
Spanish
Portuguese
Italian
Hindi
Mownii is committed to providing a seamless, transparent, and customer-focused shopping experience. This Return & Exchange Policy outlines the terms, timelines, and procedures governing returns, exchanges, and related customer service matters for purchases made through the Mownii platform.
Mownii operates through its United States and European business entities and complies with applicable U.S. federal and state consumer protection laws, EU consumer protection regulations, and other applicable international commercial standards where relevant.
For customers located within the European Union, applicable EU consumer rights remain protected in accordance with local laws and regulations.
Products may be eligible for return or exchange under the following circumstances:
Customers must notify Mownii within 72 hours of delivery if the item received is:
• Damaged
• Defective
• Incorrect
• Incomplete
To process the request:
• Clear photo or video evidence must be provided
• Original packaging should be retained where possible
If approved:
• Mownii may issue a replacement, exchange, store credit, or refund
• Return shipping costs for approved defective or incorrect items will be covered by Mownii or the respective seller/vendor
Customers residing within the European Union may benefit from a withdrawal period of up to 14 days from the date of delivery in accordance with applicable EU consumer protection laws, unless exceptions apply.
To qualify:
• Products must be unused, unworn, and in original condition
• Original packaging, accessories, manuals, and labels must be included
• Items must not show signs of misuse, modification, or damage
Unless otherwise required by law:
• Return shipping costs for voluntary returns may be the responsibility of the customer
Refunds or exchanges will be processed after inspection and approval of the returned item.
Customers located outside the EU, including customers in the United States, may request returns for eligible items within 30 days of delivery.
Conditions include:
• Products must be unused and in original condition
• Original packaging and accessories must be included
• Items must not show signs of excessive handling, damage, or misuse
Unless otherwise stated:
• Return shipping costs for voluntary returns are the responsibility of the customer
Exchanges are permitted where:
• The requested replacement item is available in stock
• The original item is returned in acceptable condition
If the requested replacement variant (size, color, model, etc.) is unavailable:
• Customers may choose a refund or store credit instead
For safety, hygiene, customization, and legal compliance reasons, the following items are generally not eligible for return or exchange unless defective:
• Perishable or consumable goods
• Opened personal care, hygiene, or cosmetic products
• Digital products, software, or downloadable content once activated or accessed
• Customized, engraved, or personalized items
• Gift cards, prepaid cards, or digital vouchers
• Clearance, liquidation, or final-sale items
• Intimate or sanitary goods where applicable
Mownii reserves the right to determine final eligibility upon inspection.
To initiate a return or exchange:
1. Contact Mownii Support through the Help Centre or designated support email
2. Provide:
3. Await return authorization and return instructions
4. Ship the item using a traceable shipping method
Important:
• Returns sent without authorization may be delayed or rejected
• Customers are responsible for securely packaging returned items
Returned items must be:
• Unused and undamaged
• In original packaging
• Complete with accessories, manuals, labels, and inserts
• Free from stains, odors, misuse, tampering, or alterations
Failure to meet these conditions may result in:
• Partial refund deductions
• Denied return requests
• Restocking fees where permitted by applicable law
After inspection and approval:
• Approved exchanges are typically processed within 2–5 business days
• Customers will receive updated shipment tracking details once dispatched
• Processing times may vary during peak periods or based on inventory availability
• The wrong item was shipped
• The product arrived defective or damaged
• The product materially differs from the listing description
• Returning an item voluntarily
• Requesting a size/color/model exchange
• Returning products without defects
Mownii is not responsible for lost returns sent without tracking confirmation.
Approved refunds are generally processed:
• Within 5–10 business days after inspection and approval
• Back to the original payment method used during checkout
Depending on the payment provider or bank:
• Processing times may vary beyond Mownii’s control
Original shipping fees may not be refundable unless the return is due to seller or platform error.
If a replacement shipment appears lost, delayed, or undelivered:
• Mownii will investigate the issue with the shipping carrier
• A replacement, refund, or store credit may be issued depending on the investigation outcome
Mownii is not responsible for delivery issues resulting from:
• Incorrect addresses provided by the customer
• Failed delivery attempts
• Unclaimed packages
To protect customers and platform integrity, Mownii reserves the right to refuse returns, refunds, or exchanges in cases involving:
• Excessive or abnormal return behavior
• Product tampering or misuse
• Fraudulent claims
• Policy abuse or suspicious activity
Accounts associated with abuse may face restrictions or suspension.
Mownii reserves the right to modify or update this policy at any time to maintain compliance with applicable U.S., EU, and international laws, operational requirements, and evolving e-commerce standards.
Updated versions will be published on the platform and become effective immediately unless otherwise stated.
You need to Sign in to view this feature
This address will be removed from this list
