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Mownii operates in full compliance with EU consumer rights legislation, including Directive (EU) 2011/83 on consumer rights, as transposed into Luxembourg law. Our cancellation framework is designed to ensure clarity, fairness, and transparency for all customers, regardless of country of purchase.
Customers may request a cancellation at any time before the order is processed or shipped.
In accordance with EU consumer protection laws, customers within the European Union have the right to withdraw from the purchase within 14 days from the date the goods are received.
For customers outside the EU, Mownii extends a voluntary 7-day cancellation window after delivery.
In line with global e-commerce standards and EU exceptions, cancellations cannot be accepted for:
If the customer receives a defective, damaged, or incorrect product:
Upon approval of cancellation or withdrawal:
Mownii reserves the right to decline cancellation or refund requests in cases of suspected fraud, repeated misuse of the return policy, or non-compliance with applicable laws.
Mownii may update this policy to ensure continued alignment with global e-commerce standards, Luxembourg regulations, and EU directives. Any changes will be published on our website and take immediate effect unless otherwise stated.
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