This Privacy Policy explains how Mownii (“Mownii,” “we,” “us,” or “our”) collects, uses, shares, stores, protects, and otherwise processes personal information when you use the Mownii website, mobile applications, customer-support services, and related services.
Our privacy practices are designed to address applicable privacy and data-protection requirements in the jurisdictions where Mownii operates, including, where applicable:
- The EU General Data Protection Regulation (GDPR)
- The UK GDPR and Data Protection Act 2018
- Applicable U.S. federal and state privacy laws
- The California Consumer Privacy Act (CCPA), as amended by the CPRA
- Other applicable state consumer privacy laws
- Canada’s applicable privacy requirements
- Brazil’s LGPD
- Other applicable international privacy and data-protection laws
The rights available to you may vary depending on your location.
Nothing in this Privacy Policy limits any privacy or consumer right that cannot lawfully be waived.
2. Information We Collect
The personal information we collect depends on how you interact with Mownii.
Identity and Contact Information
This may include:
- Full name
- Email address
- Telephone number
- Delivery address
- Billing address
- Country or region
- Account identifiers
We do not require information such as date of birth unless it is genuinely necessary for a specific service, legal requirement, or eligibility determination.
Account Information
This may include:
- Username
- Secure authentication information
- Account preferences
- Language and country settings
- Saved delivery addresses
- Wishlist information
- Account settings
- Order history
- Wallet/account activity where applicable
Passwords are not intended to be stored in readable form and should be protected using appropriate cryptographic security measures.
Order and Transaction Information
This may include:
- Products ordered
- Order number
- Order status
- Delivery information
- Refunds
- Returns
- Cancellations
- Transaction history
- Payment-method type
- Payment status
Mownii generally relies on authorized payment processors to handle sensitive payment credentials.
We do not intentionally store full payment-card numbers unless specifically required and handled through an appropriately secured payment environment.
Payment Information
Payment processing may involve third-party payment providers such as:
- Stripe
- Apple Pay
- PayPal
- Other supported payment providers
These providers may process payment information according to their own privacy policies and security requirements.
Device and Technical Information
We may collect information such as:
- IP address
- Device type
- Operating system
- Browser type
- App version
- Device identifiers where permitted
- Language settings
- Time zone
- Session information
- Security logs
- Diagnostic and performance information
Location Information
Mownii may use approximate location information for functions such as regional settings, delivery availability, currency or market presentation.
The mobile application may request foreground location access when you choose a feature that helps position or select a delivery address on a map.
Mownii does not require Always or background location access for this purpose.
You may decline location access and enter your address manually where supported.
Camera and Photo Information
If you choose to update your profile photo, the mobile application may request:
- Camera access when you select Take Photo
- Photo-library or system photo-picker access when you select Choose from Gallery
These permissions are requested when you use the relevant feature rather than simply when opening the app.
Notification Information
If you enable notifications, Mownii may send information relating to:
- Orders
- Deliveries
- Account activity
- Security
- Customer support
- Other service-related updates
You may control notification permissions through your device settings.
Communications
We may process communications you send to Mownii, including:
- Customer-support requests
- Emails
- Chat or support messages
- Complaints
- Return or refund requests
- Dispute information
- Feedback
Reviews and Other Submitted Content
Where Mownii allows customers to submit reviews, images, feedback, or similar content, we may process that information in order to display, moderate, investigate, or administer the relevant feature.
Do not include sensitive personal information in publicly visible reviews or content.
Supplier, Business, or Partner Information
Where applicable, Mownii may process information relating to suppliers, service providers, business partners, or other commercial relationships, including:
- Business contact information
- Organization information
- Tax or regulatory information where required
- Account and verification information
- Product/catalogue data
- Contractual records
3. Information We Do Not Intentionally Request
Unless necessary for a specific legally permitted purpose, Mownii does not seek to collect sensitive information such as:
- Racial or ethnic origin
- Religious beliefs
- Political opinions
- Trade union membership
- Genetic data
- Biometric identification data
- Detailed health information
- Sexual orientation or sex-life information
Please do not provide sensitive personal information through general customer-support messages, product reviews, or other open-text fields unless specifically requested for a legitimate and lawful reason.
4. How We Collect Information
We may collect personal information:
- Directly from you
- When you create or manage an account
- When you place an order
- When you contact Support
- When you request a refund, cancellation, or return
- When you use the website or mobile application
- Through cookies and similar technologies where permitted
- From payment processors
- From authentication providers
- From logistics and fulfillment partners
- From fraud-prevention and security providers
- From suppliers or other service providers involved in fulfilling a transaction
- Where lawfully available, from public or commercial sources
5. How We Use Personal Information
We may process personal information for purposes including:
- Creating and managing customer accounts
- Authenticating users
- Processing orders
- Providing product and delivery information
- Processing payments
- Managing refunds, returns, and cancellations
- Delivering orders
- Providing tracking information
- Operating Mownii Wallet or account features where applicable
- Providing customer support
- Resolving disputes
- Preventing fraud and unauthorized transactions
- Protecting accounts and platform security
- Complying with tax, accounting, sanctions, customs, and regulatory requirements
- Improving website and app functionality
- Diagnosing technical problems
- Personalizing language, country, or customer experience where appropriate
- Managing notifications and service communications
- Managing supplier and fulfillment relationships
- Maintaining records required for legal or compliance purposes
- Exercising or defending legal claims
Marketing communications will be handled in accordance with applicable consent and opt-out requirements.
6. Legal Bases for Processing
Where applicable law requires a legal basis, Mownii may rely on one or more of the following:
Contractual Necessity
Processing necessary to:
- Create and manage your account
- Process your order
- Collect payment
- Arrange delivery
- Process returns, cancellations, or refunds
- Provide requested customer services
Legal Obligations
Processing required for obligations involving:
- Tax
- Accounting
- Fraud prevention
- Financial records
- Regulatory compliance
- Consumer protection
- Lawful government requests
- Sanctions or trade controls
Legitimate Interests
Where permitted, we may process information for legitimate interests such as:
- Platform security
- Fraud detection
- Service improvement
- Technical troubleshooting
- Business administration
- Preventing abuse
- Protecting customers and Mownii
We consider applicable privacy rights when relying on legitimate interests.
Consent
We may rely on consent where required, including for certain:
- Marketing activities
- Optional cookies
- Device permissions
- Location access
- Other optional features
Where processing relies on consent, you may withdraw it as permitted by law.
7. Account Creation and Authentication
Mownii may support authentication through:
- Email/password
- Sign in with Apple
- Google Sign-In
- Other supported authentication providers
Third-party authentication providers may process information under their own privacy terms.
Mownii uses authentication information only as necessary to create, secure, and manage access to your account.
8. Payments
Payment transactions may be processed by third-party providers.
Depending on your payment method, information may be shared with providers such as Stripe, Apple Pay, PayPal, banks, payment networks, or other authorized financial-service providers.
Mownii does not sell your payment information.
Payment providers may independently determine how certain payment data is processed under their own legal obligations and privacy policies.
9. Shipping, Suppliers, and Fulfillment
To fulfill an order, Mownii may share necessary information with parties involved in delivery, such as:
- Suppliers
- Warehouses
- Logistics providers
- Postal operators
- Couriers
- Customs agents
- Fulfillment partners
Information shared is generally limited to what is reasonably required to process and deliver the order, such as:
- Recipient name
- Delivery address
- Telephone number where required
- Order information
- Shipment details
10. Artificial Intelligence and Automated Tools
Mownii may use artificial-intelligence services and automated tools for internal operational purposes, including:
- Improving product titles and descriptions
- Translation
- Search metadata
- SEO preparation
- Product quality checks
- Media-quality analysis
- Administrative workflow assistance
These systems are intended primarily to support Mownii’s backend and administrative operations rather than provide customers with a public generative-AI chat service.
Where personal information is processed through an AI or automated service, Mownii will seek to limit the information shared to what is reasonably necessary for the applicable purpose and apply appropriate safeguards.
Mownii does not intentionally use customer payment credentials or passwords as product-content AI inputs.
11. Cookies and Similar Technologies
Mownii may use cookies, local storage, SDKs, and similar technologies for purposes including:
- Authentication
- Session management
- Shopping-cart functionality
- Security
- Preferences
- Performance
- Analytics
- Fraud prevention
- Measuring service functionality
Where applicable law requires consent for non-essential cookies or similar technologies, Mownii will provide appropriate choices.
You may also control certain technologies through your browser or device settings.
12. Analytics
Mownii may use analytics services to understand how customers interact with the website or application.
Analytics may help Mownii understand:
- Page usage
- App performance
- Navigation patterns
- Technical errors
- Feature performance
Where required, analytics will be subject to applicable consent or opt-out requirements.
13. Advertising and Cross-App Tracking
Mownii does not currently require Apple App Tracking Transparency permission for the submitted mobile-app functionality described in this policy.
Mownii does not intend to represent that it performs cross-app tracking unless such functionality is actually implemented and disclosed.
If Mownii’s advertising practices materially change in the future, this Privacy Policy and applicable consent mechanisms will be updated as required.
14. How We Share Personal Information
Mownii may share personal information with trusted service providers where reasonably necessary for operating the platform.
This may include:
- Payment processors
- Authentication providers
- Logistics providers
- Suppliers and fulfillment partners
- Cloud infrastructure providers
- Media-storage and delivery providers
- Security and fraud-prevention services
- Customer-support providers
- Analytics providers
- Professional advisers
- Regulatory or government authorities where legally required
Service providers are expected to process information only for authorized purposes and subject to appropriate contractual or legal safeguards.
15. Sale and Sharing of Personal Information
Mownii does not sell personal information to advertisers for monetary payment.
Where U.S. state privacy laws define terms such as “sale,” “sharing,” or “targeted advertising” more broadly, Mownii will provide legally required disclosures and opt-out mechanisms if such practices apply.
Mownii does not provide advertisers with private customer conversations or passwords.
16. International Data Transfers
Because Mownii operates globally and uses international service providers, personal information may be processed outside the country where it was collected.
Where required, Mownii may use appropriate transfer safeguards, including:
- Standard Contractual Clauses
- Adequacy decisions
- Contractual protections
- Data-processing agreements
- Technical and organizational safeguards
- Other legally recognized transfer mechanisms
Transfer requirements may differ depending on the relevant jurisdictions.
17. Data Storage and Media Services
Mownii may use cloud and object-storage providers to securely store information and platform media.
Product images, videos, review images, and other platform content may be stored using cloud infrastructure or content-delivery services.
Sensitive or private operational media may be maintained separately from publicly accessible product content where appropriate.
18. Data Retention
Mownii retains personal information only for as long as reasonably necessary for:
- Providing services
- Maintaining an account
- Completing transactions
- Handling returns, refunds, or disputes
- Fraud prevention
- Security
- Tax and accounting obligations
- Compliance requirements
- Legal claims
- Enforcing agreements
Retention periods may vary by jurisdiction and category of information.
Mownii does not apply a Luxembourg-specific ten-year retention rule globally. Where records must be retained for tax, accounting, legal, or regulatory reasons, the applicable retention requirement will depend on the relevant jurisdiction and legal obligation.
When information is no longer required, it will be deleted, anonymized, or otherwise handled in accordance with applicable retention procedures.
19. Account and Data Deletion
Customers can delete their Mownii account directly from the mobile application:
Profile → three-dot menu → Delete Account → Confirm Delete
After confirmation:
- The account is deleted immediately from active customer access
- Authentication is terminated
- Customer-specific session data is cleared
- The customer is returned to Mownii as a guest user
- Personal information scheduled for deletion is removed or securely processed for deletion
Certain information may still be retained where required or permitted by applicable law, including records needed for:
- Tax
- Accounting
- Completed transactions
- Fraud prevention
- Security
- Legal claims
- Regulatory compliance
Retained information will be limited to the applicable legal or operational purpose and will not be used to restore the deleted account.
Customers may also contact Mownii Support for assistance with deletion requests.
20. Re-Registration After Account Deletion
Where Mownii permits an email address associated with a deleted account to be used for a future registration, the new registration will be treated as a new account.
A new account will not automatically restore:
- Previous profile information
- Saved addresses
- Wishlist
- Wallet/account history
- Previous authentication state
- Other deleted private account information
Certain transaction or compliance records may remain separately retained where required by law.
21. Your Privacy Rights
Depending on where you live, you may have some or all of the following rights:
- Access your personal information
- Correct inaccurate information
- Delete personal information
- Restrict certain processing
- Object to certain processing
- Withdraw consent
- Receive portable copies of certain information
- Opt out of certain targeted advertising or data-sharing practices where applicable
- Appeal certain privacy-request decisions where provided by law
- Lodge a complaint with an appropriate privacy or supervisory authority
These rights may be subject to lawful exceptions.
22. European Union and EEA Rights
Where the GDPR applies, individuals may have rights including:
- Access
- Rectification
- Erasure
- Restriction
- Objection
- Data portability
- Withdrawal of consent
- Complaint to a supervisory authority
Where applicable, Mownii will also comply with requirements relating to automated decision-making and international transfers.
23. United Kingdom Rights
Where UK data-protection law applies, customers may have rights substantially similar to those available under the UK GDPR and Data Protection Act 2018.
Customers may also have the right to complain to the relevant UK supervisory authority.
24. United States Privacy Rights
Residents of certain U.S. states may have rights regarding personal information under applicable state privacy laws.
Depending on the law and circumstances, these may include:
- Right to know or access
- Right to delete
- Right to correct
- Right to obtain a portable copy
- Right to opt out of certain sales, sharing, profiling, or targeted advertising
- Right to appeal certain decisions
- Right not to be discriminated against for exercising applicable privacy rights
Mownii will process applicable requests in accordance with the relevant law.
25. California Privacy Rights
Where the CCPA/CPRA applies, California residents may have rights concerning:
- Categories of personal information collected
- Sources of personal information
- Purposes for processing
- Categories of recipients
- Access
- Correction
- Deletion
- Portability
- Opt-out rights where applicable
- Limits on certain sensitive-personal-information uses where applicable
- Non-discrimination
Mownii does not sell personal information for monetary consideration.
Where California law considers particular advertising or data-transfer practices to be “sharing” or “sale,” Mownii will provide applicable disclosures and choices where required.
26. Children’s Privacy
Mownii is intended for a general consumer audience and is not designed specifically for young children.
Mownii does not knowingly collect personal information from children in circumstances where parental consent is legally required without obtaining the required authorization.
If you believe a child has provided personal information improperly, contact Mownii so the matter can be reviewed.
Age thresholds vary by jurisdiction.
27. Security Measures
Mownii uses technical and organizational safeguards designed to protect personal information.
Measures may include:
- TLS/HTTPS encryption in transit
- Secure authentication
- Access controls
- Restricted administrative permissions
- Encryption where appropriate
- Secure payment providers
- Infrastructure monitoring
- Security logging
- Backup and recovery processes
- Vulnerability and dependency management
- Fraud-prevention controls
- Data minimization
- Restricted secret management
No online service can guarantee absolute security. Mownii continually works to improve its security posture.
28. Payment Security
Mownii uses established payment providers and payment technologies rather than unnecessarily collecting sensitive payment information directly.
Applicable providers may maintain their own PCI DSS or other payment-security compliance obligations.
Mownii does not claim that every part of its infrastructure is independently PCI DSS certified merely because it integrates with compliant payment processors.
29. Data Breach Response
Where Mownii becomes aware of a personal-data breach, it will investigate and take reasonable steps to:
- Contain the incident
- Assess affected information
- Mitigate risk
- Preserve relevant evidence
- Notify authorities where legally required
- Notify affected individuals where required by applicable law
Notification timing and requirements depend on the applicable jurisdiction and severity of the incident.
30. Third-Party Links and Services
Mownii may contain links or integrations involving external websites, payment services, authentication providers, carriers, or other third parties.
Those third parties may operate under their own privacy policies.
Mownii is not responsible for independent privacy practices of third parties acting outside Mownii’s control.
Customers should review relevant third-party privacy notices where appropriate.
31. Business Transfers
If Mownii or its relevant business operations are involved in a merger, acquisition, restructuring, financing, asset sale, or similar transaction, personal information may be transferred where lawful and subject to appropriate safeguards.
Any successor will remain subject to applicable privacy obligations concerning transferred personal information.
32. Legal Requests
Mownii may disclose information where reasonably necessary to:
- Comply with law
- Respond to valid legal process
- Protect customers
- Prevent fraud
- Enforce legal rights
- Protect platform security
- Respond to lawful regulatory or government requests
Mownii will seek to limit disclosures to what is legally required or appropriately justified.
33. Privacy Requests and Identity Verification
To protect customers from unauthorized access or deletion, Mownii may need to verify identity before completing certain privacy requests.
Verification methods may vary depending on:
- Request type
- Account status
- Information requested
- Applicable law
- Risk of unauthorized disclosure
Mownii will not request more information than reasonably necessary for verification.
34. Authorized Agents
Where applicable law permits a customer to use an authorized agent to submit a privacy request, Mownii may request reasonable evidence that the agent is authorized to act on the customer’s behalf.
Additional identity verification may also be required where permitted by law.
35. No Retaliation or Discrimination
Mownii will not unlawfully discriminate against customers for exercising applicable privacy rights.
Exercising a privacy right will not result in unlawful denial of service, discriminatory pricing, or other prohibited treatment.
36. Changes to This Privacy Policy
Mownii may update this Privacy Policy to reflect:
- Changes in services
- Changes in technology
- New features
- Regulatory developments
- New markets
- Changes in service providers
- Security improvements
The current version will be published on the Mownii website and/or mobile application.
Where legally required, Mownii will provide additional notice or obtain consent before material changes become effective.
37. Contact
For privacy questions, data requests, or concerns, contact:
privacy@mownii.com
Customers may also use the official support and privacy channels available through the Mownii website or mobile application.
Where applicable, customers may also contact the competent privacy or data-protection authority in their jurisdiction.
