1. Overview
At Mownii, we are committed to providing reliable, transparent, and secure delivery while working with international suppliers, fulfillment partners, postal operators, and logistics carriers.
This Shipping Policy explains how orders are processed and delivered, how shipping charges and estimated delivery times are determined, how tracking works, and how customs, taxes, delivery issues, and international shipping restrictions are handled.
Shipping services, delivery times, product availability, carriers, taxes, and import requirements may vary depending on the product, fulfillment location, destination country, and selected delivery method.
Nothing in this policy limits any mandatory consumer rights available under applicable local law.
2. Order Processing
Orders are generally processed on business days, excluding applicable public holidays and periods when fulfillment partners or carriers are not operating.
Typical processing time is approximately 1–3 business days. However, processing time may vary depending on:
- Product availability
- Fulfillment or warehouse location
- Supplier processing time
- Order verification
- Payment authorization
- Seasonal or promotional demand
- Local holidays
- Logistics or carrier conditions
The estimated delivery information displayed on the product page or during checkout should be considered the most relevant estimate for a particular order.
Where an order is delayed significantly before dispatch, Mownii may provide an updated delivery estimate or other available options.
3. Shipping Methods and Delivery Estimates
Mownii works with domestic and international logistics providers to deliver orders to supported destinations.
Available shipping methods and estimated delivery dates are calculated based on factors such as:
- Delivery destination
- Product fulfillment location
- Carrier availability
- Package size and weight
- Customs requirements
- Selected delivery service
- Product-specific logistics conditions
Estimated delivery times shown during checkout are estimates and are not guaranteed unless expressly stated otherwise.
International delivery may take longer due to customs clearance, border inspections, weather conditions, local carrier operations, remote delivery locations, public holidays, force majeure events, or other circumstances outside Mownii’s reasonable control.
4. Global Shipping Availability
Mownii is designed to support customers in countries and regions worldwide.
However, individual products may not be available for delivery to every destination.
Shipping availability may be restricted because of:
- Local import or export regulations
- Carrier limitations
- Product restrictions
- Sanctions or trade restrictions
- Hazardous-material rules
- Customs requirements
- Supplier delivery limitations
- Safety or regulatory requirements
- Temporary logistics disruptions
The delivery destination selected by the customer is used to determine whether a product can be shipped to that location.
If an order cannot legally or operationally be fulfilled after payment has been accepted, Mownii will provide an appropriate remedy, which may include cancellation, refund, alternative delivery arrangements, or another solution required by applicable law.
5. Shipping Charges
Shipping charges, where applicable, are displayed before the customer completes checkout.
Shipping costs may depend on:
- Destination
- Product
- Fulfillment location
- Weight and dimensions
- Delivery service
- Carrier
- Applicable shipping promotions
Certain products or destinations may qualify for free shipping.
Where Mownii displays Free Shipping, the customer will not be charged an additional shipping fee for the applicable delivery service at checkout unless clearly disclosed otherwise.
Prices may be displayed in a supported local or selected currency. Currency conversion and display may depend on the customer’s selected market, location, account settings, or available payment options.
The final amount and currency charged will be shown before payment confirmation.
6. Order Tracking
Where tracking is available, customers may receive a tracking number or shipment status through:
- The Mownii website or mobile app
- Their Mownii account
- Email
- Carrier tracking services
Tracking information may not become active immediately after dispatch. Carrier scans can sometimes take 24–72 hoursto appear.
For orders containing multiple products, customers may receive more than one tracking number because items may be fulfilled separately.
If tracking does not update for an extended period or a delivery appears significantly delayed, customers may contact Mownii Support for assistance.
7. Customs, Duties, VAT, GST and Import Taxes
International orders may be subject to customs procedures, import duties, VAT, GST, sales taxes, brokerage fees, or other government charges depending on the destination.
The treatment of these charges may vary by product and destination.
Where taxes, duties, import-related charges, or applicable Mownii commercial import fees are collected during checkout, they will be disclosed as part of the order price or checkout calculation where applicable.
Where charges are not collected by Mownii, the destination country’s customs authority, carrier, or another authorized party may collect them from the recipient.
Customers are responsible for complying with applicable import requirements in their destination country.
Mownii does not control government customs processing times or charges imposed directly by customs authorities or carriers.
Nothing in this section overrides mandatory tax, customs, or consumer-protection obligations that apply to Mownii under applicable law.
8. Customs Delays
International packages may be inspected or held by customs authorities.
Customs delays are outside the direct control of Mownii and may extend the estimated delivery period.
Mownii will provide reasonable assistance where possible if additional shipment or order information is required for customs processing.
9. Shipping Restrictions
Some products may be restricted or prohibited from shipment to particular countries, states, provinces, territories, or regions.
Restrictions may apply because of:
- Consumer safety laws
- Import/export laws
- Sanctions
- Batteries or hazardous materials
- Chemicals
- Restricted product categories
- Size or weight restrictions
- Carrier policies
- Local product-certification requirements
Where Mownii knows that a product cannot be shipped to the selected destination, the product should not be offered for completion of delivery to that destination.
Availability may change as supplier, carrier, or regulatory conditions change.
10. Delivery Address Responsibility
Customers are responsible for providing complete and accurate delivery information.
Before placing an order, customers should verify:
- Recipient name
- Street address
- Apartment or unit number
- Postal or ZIP code
- City
- State, province, or region where applicable
- Country
- Telephone number where required for delivery
If an order has not yet entered fulfillment, Mownii may attempt to assist with an address correction.
Once an order has been dispatched, address changes may no longer be possible.
11. Failed Delivery and Returned Packages
A package may be returned because of:
- Incorrect or incomplete address
- Recipient unavailable
- Refusal of delivery
- Failure to collect the shipment
- Customs refusal
- Carrier delivery limitations
Where a package is returned, Mownii will review the circumstances and determine the appropriate resolution.
Depending on the circumstances and applicable law, this may include:
- Reshipment
- Refund
- Partial refund
- Deduction of reasonable return or reshipping costs where legally permitted
Customers will not be charged for costs resulting from an error attributable to Mownii or its fulfillment partners where applicable law requires Mownii to bear those costs.
12. Lost Shipments
If tracking indicates that an order may be lost, customers should contact Mownii Support.
Mownii may investigate the shipment with the relevant supplier or carrier.
Depending on the investigation and applicable consumer law, an appropriate resolution may include:
- Replacement
- Reshipment
- Refund
- Other legally required remedy
Customers should not be required to bear the loss of a shipment where applicable law places delivery risk on the seller until successful delivery to the consumer.
13. Damaged Shipments
Customers should inspect delivered packages and products as soon as reasonably possible.
If an order arrives damaged, customers are encouraged to contact Mownii promptly and provide:
- Order number
- Description of the damage
- Photographs or video where reasonably available
- Packaging photographs where relevant
Reporting visible shipping damage within 48 hours can help Mownii and the carrier investigate the issue more effectively. However, this recommended reporting period does not limit statutory rights or legal warranty rights available under applicable law.
Depending on the circumstances, Mownii may offer:
- Replacement
- Refund
- Partial refund
- Other appropriate remedy
14. Missing Items
If an order arrives with one or more items missing, customers should first check whether the order was divided into multiple shipments.
Where an item is genuinely missing, Mownii will investigate the order and provide an appropriate resolution.
15. Partial and Multiple Shipments
Products within the same order may be fulfilled from different warehouses, suppliers, or logistics centers.
As a result:
- Items may arrive separately
- Different carriers may be used
- Multiple tracking numbers may be issued
- Delivery dates may differ between items
Customers are not normally charged additional shipping solely because Mownii divides an order into multiple shipments unless clearly disclosed before purchase.
16. Pre-Order and Backorder Products
Where Mownii offers pre-order or backorder products, estimated availability or delivery information should be displayed before purchase where reasonably available.
Orders containing pre-order or backorder items may be shipped separately from available items depending on the fulfillment arrangement.
Customers will be informed of material delays where required.
17. Delivery Confirmation
An order may be considered delivered when the carrier records successful delivery to the address or authorized delivery location provided by the customer.
For certain shipments, carriers may use:
- Signature confirmation
- Secure delivery point
- Parcel locker
- Building reception
- Authorized neighbor or designated recipient
Where a customer disputes a delivery confirmation, Mownii may investigate the carrier’s delivery evidence before determining the appropriate resolution.
18. Delivery to Remote Locations
Some remote, rural, island, military, or otherwise difficult-to-access destinations may:
- Require additional delivery time
- Have fewer carrier options
- Be subject to delivery surcharges
- Be unavailable for certain products
Any known additional charges should be disclosed before order completion where applicable.
19. Force Majeure and Events Beyond Reasonable Control
Delivery may be affected by events outside Mownii’s reasonable control, including:
- Severe weather
- Natural disasters
- War or civil disturbance
- Government restrictions
- Border closures
- Labor disputes
- Carrier disruptions
- Transportation shutdowns
- Cyber incidents affecting logistics providers
- Public health emergencies
- Other force majeure events
Mownii will make reasonable efforts to communicate significant disruptions and provide remedies required under applicable law.
20. Consumer Rights
This Shipping Policy is intended to operate globally.
Customers may have additional mandatory rights under the laws of their country, state, province, or region.
Nothing in this Shipping Policy excludes, restricts, or overrides rights that cannot legally be waived, including applicable rights relating to:
- Delivery
- Cancellation
- Refunds
- Damaged goods
- Missing goods
- Consumer guarantees
- Statutory warranties
- Distance-selling protections
Where this policy conflicts with mandatory applicable consumer law, the mandatory legal requirement will prevail.
21. Fraud Prevention and Order Verification
Certain orders may be subject to reasonable verification before dispatch to protect customers and Mownii against fraud, unauthorized transactions, or security threats.
Verification may temporarily delay processing.
Mownii will not request unnecessary sensitive information and will process personal information in accordance with its Privacy Policy.
22. Changes to This Shipping Policy
Mownii may update this Shipping Policy from time to time to reflect:
- Changes in shipping operations
- New logistics providers
- Regulatory developments
- Customs or tax requirements
- New countries or regions
- Changes to Mownii services
The current version will be published on the Mownii website and/or mobile application.
Material changes will apply prospectively where required by applicable law.
23. Contact and Shipping Support
Customers who need assistance with shipping, tracking, damaged deliveries, missing packages, customs issues, or delivery questions may contact Mownii through the official support channels available on the Mownii website or mobile application.
Please provide your Mownii order number when contacting Support so the shipment can be located efficiently.
North AmericaOptions vary by product, destination, and carrier.
